Support Technician

Website Altron

Job Description:

Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.

Job Responsibilities:

  • First-time-fix rate and recall rate under the stipulated requirements
  • Maintain customer relationship
  • Ensure compliance with Quality Management System (QMS) procedures provided by the Field Service Manager (FSM)
  • Be pro-active on the calls allocated

Job Requirements:

  • A+ N+ Qualification
  • Good communication (verbal and written) skills and interaction skills
  • 2 years of experience in maintaining equipment in an IT environment
  • High level of attention to detail
  • Matric qualification

Job Details:

Company: Altron

Vacancy Type: Full Time

Job Location: George, Western Cape, South Africa

Application Deadline: N/A

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