Senior Systems Support

Website Mr Price Group

Job Description:

Ensure the timeous and effective response to first line support queries & problems to resolve issues arising from the use of applications and escalate queries where the issue cannot be resolved.

Job Responsibilities:

  • Document the process applied and resolution used to resolve incidences to maintain a library of knowledge to be shared with support & IT teams
  • Ensure incidents are resolved as per SLA agreement
  • Analyse trends in incidences reported & resolved to provide insights to developers and IT teams on areas of concern or repeated
  • problems within applications or systems
  • Ensure Access and master data to all applications are managed accurately

Job Details:

Company: Mr Price Group

Vacancy Type: Full Time

Job Location: Durban Metropolitan Area

Application Deadline: N/A

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